Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple.
You have 30 whole days from the day you receive your order to decide if it’s not quite right and arrange your return. Everything you buy on our site is eligible for return.
Returns will only be accepted if the item is in its original condition – this means unworn and unwashed. There are very rare instances where you may have received a faulty product. Contact us directly if you have experienced this and would prefer a refund rather than exchange or credit. We can organise a reply paid label for your refund.
We reserve the right to adjust your return method if your return arrives in a condition which does not meet our returns policy.
Size Exchanges – FREE Return Label
Fit wasn’t quite right and you want to swap it for the a size up or down? An exchange is your best option. The cost to return your incorrect size is on us!
You’ll receive a prepaid return label and the replacement size will be sent as soon as we’ve received notice your original parcel is scanned as ‘in transit’ by Australia Post. The sooner you return the original, the faster you’ll receive the replacement.
This option will only be available if we have enough stock on hand of the preferred size – if stock is running low or it’s already sold out, you won’t be able to choose that size. If your size sells out before you’ve sent the original back to us, you’ll automatically be issued a refund.