GROW Privacy Policy

About this Privacy Policy

We respect your personal information and your right to privacy. GROW undertakes to meet all legislative and regulatory obligations in regards to how we collect, store, use and destroy your information.

This Privacy Policy describes the information that may be collected by GROW, the choices you can make about your personal information and how we protect your personal information.

Why we collect personal information and how we may use it

Generally GROW will collect personal information directly from you only to the extent necessary to provide a GROW product or services, functions, or to carry out our internal administrative operations. This many include when you: register your details on the GROW website, enter a competition from our website or social media sites, register at an event or function, or participate in any survey or questionnaire.

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information where that other use is required or permitted by law; or with your express or implied consent.

Personal Information

Personal Information means information we hold about you from which your identity is either apparent or can be reasonably determined.

Uses and Sharing

We use personal information you provide only for the purposes consistent with the reason you provided it, or for a directly related purpose.

Generally, we will not use your personal information to communicate or market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have the ability to opt out of future such communications.

We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.

Your rights and choices

You may interact with us anonymously where this is lawful and practicable.

You have the right to request access to personal information. This right is subject to certain exceptions allowed by law.

You may instruct us to remove any previous consent you provided to receive news, information and marketing communications.

Direct marketing and your privacy

From time to time we may use the personal information we collect from you to identify particular GROW products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you. We will always give you a choice to opt out of receiving such information in future.

Electronic marketing

Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express or implied consent. Consent may be implied from our existing business relationship or where you have directly or indirectly provided us with your electronic address.

All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).

Information sharing

We have a strict duty to maintain the privacy of all personal information we hold about you. However, certain legal exceptions apply.  To understand this in more detail, please refer to the Australian Privacy principles.

Updating your information

It is inevitable that some personal information which we hold will become out of date. If you advise us of a change of details, we will amend our records accordingly.

Access to your personal information

GROW will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.

GROW will deal with your request to provide access to your personal information in a reasonable time – usually within 30 days of receipt of your request.


Depending on the circumstance, GROW may not be able to provide you access to your personal information held by us. To understand this in more detail, please refer to the Australian Privacy principles. GROW will respond to each request within 30 days.

Freedom of Information laws

In addition to privacy laws, you may have rights to access your personal information contained in certain GROW documents. Details on how to apply for access to these documents are contained in the Freedom of Information Act 1982 (FOI Act). More information is available at Freedom of information.

Information collected on this website

We may collect non-personal information from you such as browser type, operating system, keyword searches and web pages visited to help us manage our web site.

We use cookies and other internet technologies to manage our website and certain online products and services. We do not use these technologies to collect or store personal information unless you have opted in to such a feature.

All of this information is used by GROW for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users or their browsing activities, except where required by or under law.

Website security and privacy

We understand that you may be concerned about the security of the personal information we collect from you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure as your dealings with us in person, or on the telephone.

GROW has the required systems and processes in place to meet information security legislation and regulatory obligations.

Your acknowledgement of our Privacy Policy

This Privacy Policy is published on our website in order to meet our obligation under National Privacy Principle 5.1 which requires us to set out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it.

Without limiting the generality of the above statement, your use of this website constitutes an acknowledgement that you have been made aware of our privacy policies.

This policy does not create or confer upon any individual any rights, or impose upon GROW any rights or obligations outside of, or in addition to, those rights or obligations imposed by the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth) or related legislation (‘the legislation’). Should there be, in a specific case, any inconsistency between this statement and the Act, this statement shall be interpreted, in respect of that case, to give effect to, and comply with the legislation.

Further information on privacy

You can obtain further general information about your privacy rights and privacy law from the Office of the Australian Information Commissioner by:

  • calling their Privacy Hotline on 1300 363 992, or
  • visiting their web site at link), or

by writing to:

  • The Australian Information Commissioner

How to contact us

GROW is committed to working with our readers to obtain a fair resolution of any complaint or concern about privacy.

To contact us with a compliment or complaint or a privacy question, you can:

Write to us:

ATT Privacy Officer

GROW PO Box 178, Holland Park, Qld 4121; OR

Call our office on 1800 558 268 between the office hours of 9.00am and 5.00pm Monday to Friday


Last Updated:  20/5/2022