Feedback, Complaints and Appeals
We encourage our tenants to discuss any concerns or problems with their Tenancy Team in the first instance.
If you aren’t satisfied with the conversation you have with the Tenancy Team or you are not comfortable talking with them, you can ask to speak with the Team Manager.
Make a complaint
Once you have discussed your concerns with the Tenancy Manager or Team Leader, you can make a complaint if you are still concerned. by:
- Submitting it to GROW’s website via the “Complaints” form
- Sending it to GROW by post to : National Office, PO Box 178, Holland Park West, Queensland, 4121
- Sending it to GROW by email via  companysecretary@grow.org.au
Complaints Form
Complaints Policy
Resources- Policies, Forms and Factsheets
We provide a range of helpful guides, information sheets, and resources designed to support you in maintaining your home, staying safe, and making the most of your community. Explore the resources available below to find information that may assist you.
If you require support or guidance on a topic that is not covered in the list, please reach out to us and we will be happy to help.
