Tenancy Support
How We Support Your Tenancy
When you become a GROW housing customer, our team will work with you to help make your tenancy as clear, stable and successful as possible. We will provide information, respond to your questions and connect you with additional support when needed.
Our commitment to you
GROW will:
- explain your tenancy agreement, including your rights and responsibilities
- stay in contact with you throughout your tenancy and help connect you with appropriate support services where required
- carry out scheduled property visits to better understand your circumstances and identify any tenancy or support needs
- keep accurate tenancy records and handle your personal information in accordance with privacy and confidentiality requirements
- work with relevant support providers, property owners, managing agents and government or community organisations where this helps achieve positive outcomes for you
- provide a clear point of contact for questions about your tenancy or concerns relating to your neighbourhood
- keep you updated about important changes to policies, procedures or legislation that may affect your tenancy
- let you know about opportunities to participate in community activities, programs and other services that may be available to you
- provide clear information about how to raise a concern, make a complaint or request a review of a decision.
Our aim is to work in partnership with you and provide practical support that helps you maintain a safe, secure and sustainable tenancy.